Shipping & Returns Etc

SHIPPING

We aim to have your order posted within 24-48hrs (excluding weekends)

Once your item has shipped and you receive tracking (please check your spam folder), please allow 1-2 days for the tracking to update before reaching out to us.

Please note: We are a rural/remote based business so please understand that your order MAY take a little longer to get to you depending on your location.

We ship through Australia Post and we DO NOT offer Express Post due to our remote location as this is not a guaranteed service for our area.

If an order is shipped from GFOUR BRAND to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. GFOUR BRAND WILL NOT assume responsibility for lost or stolen packages.

GFOUR BRAND is NOT responsible for:

    • Delays with AUSPOST shipping
    • International Duties or Customs Charges
    • Lost, damaged, or marked delivered items. To file a claim with the carrier, please contact Australia Post.

 

RETURN POLICY 

 

Send item(s) to:

GFOUR BRAND

PO BOX 49

Baralaba QLD 4702

 

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

If you have any questions regarding our return policy please feel free to contact us via email - info@gfourbrand.com

 

Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 7-14 days for shipping time. Please use a tracking service when shipping back a return. NO EXPRESS POST - Regular post only.

 

Sale items will not be accepted as returns.

 

Refund Type

 We do NOT offer exchanges - once your returned item/s are received and assessed we will issue a refund into the same account as your payment came from (excluding the original postage costs).

Please be sure to retain your tracking number when shipping back a return. We are not responsible for lost packages when shipping back a return.

All items must be returned in NEW condition.  This means items must be unworn, unwashed, odour & pet hair free, must not have any marks or stains in order to be eligible for a refund  

**All returned caps MUST be returned in a box that does not squash the hat in any way. NO SATCHELS

 

If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

 

Defective Items: if you believe you received a defective item you must notify us via email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

 

Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us via email within 3 days of receiving your order. 

 

DISCOUNT CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.

** Discount codes can not be used in conjunction with any other offers or discounts.