Shipping & Returns Etc
We aim to have your order posted within 24-48hrs (excluding weekends)
Once your item has shipped and you receive tracking (please check your spam folder), please allow 1-2 days for the tracking to update before reaching out to us.
Please note: We are a rural/remote based business so please understand that your order MAY take a little longer to get to you depending on your location.
We ship through Australia Post and we DO NOT offer Express Post due to our remote location as this is not a guaranteed service for our area.
If an order is shipped from GFOUR BRAND to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. GFOUR BRAND WILL NOT assume responsibility for lost or stolen packages.
GFOUR BRAND is NOT responsible for:
- Delays with AUSPOST shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please contact Australia Post.
Send item(s) to:
16368 Fitzroy Development Rd
Duaringa QLD 4712
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us via email - firstname.lastname@example.org
Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 7-14 days for shipping time. Please use a tracking service when shipping back a return. NO EXPRESS POST - Regular post only.
Sale items will not be accepted as returns.
Refund Type: Store credit will be issued to the customer account
We do NOT offer exchanges - once your returned item/s are received and assessed we will issue you with a Store Credit to then repurchase another item. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
PLEASE be sure to have an account created on our site to make the credit process quick and easy! Please click on ACCOUNT link on our homepage or Main Menu and be sure to activate your account. The credit will be applied and will only show if your account is activated.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see a Store Credit button below your account details. You will need to click on this button. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Please be sure to retain your tracking number when shipping back a return. We are not responsible for lost packages when shipping back a return.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odour & pet hair free, must not have any marks or stains in order to be eligible for store credit.
**All returned caps MUST be returned in a box that does not squash the hat in any way. NO SATCHELS
If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
Defective Items: if you believe you received a defective item you must notify us via email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us via email within 3 days of receiving your order.
DISCOUNT CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
** Discount codes can not be used in conjunction with any other offers or discounts.