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Need Help?

If you have an issue or question, please send us an email or submit an enquiry via the contact us page and we will respond as soon as possible.

If we aren’t available, drop us an email and we will get back to you as soon as possible!

Pre Sale Questions

You will automatically receive an order confirmation email once your order has been placed. This will be sent to the email address you provide at checkout so please make sure it is entered correctly and depending on your email settings can land in your junk/spam folder.
We aim to have your order shipped within 24hrs (excluding weekends or public holidays). A shipping confirmation email will be sent with tracking details for you to track your order. This will be sent to the email you provided at checkout so please make sure it is entered correctly. Depending on your email settings these often end up in junk/spam. Alternatively, use our Order Tracker.

Firstly, please use our Order Tracker to check on the status of your order. If you order looks to be delayed or the tracking hasn't updated please lodge an enquiry with Auspost.

Yes, as long as we receive your request before your order has been dispatched. You'll have to be quick - we are pretty speedy at getting your orders out the door!

We restock our products regularly so if you are keen to get your hands on it when it becomes available be sure to hit the 'notify me' button on the product page so we can let you know when its back!

We specialise in caps with a deeper fit than most but we do also have a small range of other styles. Please see our Style Guide for more info.

We don't currently have a physical store, although we do have a growing family of stockists across the country that carry some of our products. Check out our Store Locater to find a store near you.

Please check out our Shipping and Returns page for more info.

Unfortunately no. The warehouse is not setup for customers to come and pick up their orders.

We suggest cleaning your hat with a damp cloth but if you really must give it a deeper clean it can be placed in a dishwasher (without dirty dishes of course!)

DO NOT machine wash as this will destroy your hat!